Get my license using Möbius

IMPORTANT: ARE YOU USING THE RIGHT HELP TOPIC FOR HOW TO GET YOUR MÖBIUS LICENSE? Here's how you'll know which license purchasing help topic you should be using:

Is this similar to the page you see when trying to access your class or content? If so, great! STAY ON THIS HELP TOPIC!

The temporary license, pay now, and  Use a code options are shown to represent this workflow.

Or, is this similar to the page you see when trying to access your class or content? If so, you'll instead need to use the Get my Möbius license using the Web Store help topic.

A notification screen for the Webstore pathway.

If neither of those scenarios fit what you see on your screen but you have a 12-character access code (ExampleACSP-2021-SU01) that you were told to use for the Web Store, you'll instead use the Get my Möbius license using the Web Store (with an access code) help topic.

Your 12-character access code is entered in the first field of the Webstore page.

General information

If enabled for your organization, you'll be able to use the license purchasing steps of this help topic to:

  • Get a temporary license — Pay for your full license at a later time while you use your temporary license
  • Pay now for my license — Use PayPal (with or without an existing PayPal account) to complete your secure online payment to purchase your full license
  • Use a redemption code for my license — Redeem your 16-character alphanumeric redemption code to purchase your full license (ExampleQZ79-12UF-R38J-W63P)

All of these tasks are initiated in the same way: by accessing Möbius licensing from right inside of the Möbius platform (instead of through the Web Store).

NOTE: When paying for your license (not using the temporary or redemption code options), you'll complete your secure online payment through PayPal using an existing PayPal account or a debit or credit card without an existing PayPal account.

TIP: If you're returning to this page to see how to complete your payment to turn your temporary license into a full Möbius license, check out the Complete payment for my temporary license section of this help topic.

Access Möbius licensing

Your instructor will provide you with either a Class Link URL (Examplehttps://springieldu.mobius.cloud/class/UUYYT) or a Möbius link within your Learning Management System (LMS) (Example — Blackboard®, Brightspace®, Canvas™, Moodle™, etc.) that you can use to access your Möbius class or content.

Once you've used the provided Class Link or LMS link to access Möbius, you'll land on the User License Required page that allows access to Möbius licensing.

Once you choose to use a temporary or full Möbius license, you'll then be able to access the class and content.

NOTE: You might need to create a Möbius account before you can log in. Check out Create an account. However, users accessing Möbius through a Learning Management System (LMS) won't ever need to create a Möbius account.

To initiate your licensing purchase:

  1. After logging into Möbius and selecting a class or content that requires a Möbius license, you'll land on a notification page where you can then make a selection to get a temporary license, pay now, or use a code:

A blue banner is shown on the User License Required page on top of the licensing options options for Intro to Calculus.

NOTE: Depending on your organization, you might not have all three license purchasing options available (Example — you might only see the Pay now option).

  • Click temporary license to receive temporary access to Möbius
    • Then check out the Get a temporary license section of this help topic to purchase your full license at a later date

The temporary license option is a clickable link.

  • Click Pay now to use PayPal (with or without a PayPal account) to purchase your full Möbius license now

The pay now option is highlighted on the user license required page.

  • Click Redeem code to redeem your 16-character alphanumeric code (ExampleQZ79-12UF-R38J-W63P) to purchase your full Möbius license now

The Redeem code option is highlighted on the user license required page.

Get a temporary license

Choosing to use a temporary license reveals the expiry date and payment completion information for the temporary Möbius license that you're about to acquire.

A message appears stating the expiry date, how to complete payment, and that work won't be lost with license expiry.

NOTE: Choosing to use a temporary license means that you're choosing to pay at a later time for your full license. The length of time that your temporary license is active for depends on your organization. You can then choose to pay for your full license at anytime during your active temporary license period or after it expires.

IMPORTANT: If your temporary Möbius license expires before you've gotten a chance to complete the payment, don't worry! All of your work that you completed with your temporary license will be saved and you can return to it once you've completed your payment.

To continue with getting a temporary license:

  1. Double check the email address that's listed in the Email field.

The email field is above the other options and Pay later buttons.

TIP: This Email field isn't required. The email address used here when arranging your temporary license is used to send you a receipt for your temporary Möbius license purchase and autofills with the email address that's associated with your Möbius account. You can manually edit the email address that's listed here for your licensing communications. However, changing the email address listed here doesn't change the email address that's associated with your Möbius account. Check out Change my email to update the email address that's associated with your Möbius account.

  1. Click Pay later to confirm your temporary license.

The pay later button is highlighted below the email field.

TIP: Click Other options to cancel this selection and return to the main User License Required page to choose another option for obtaining your Möbius license.

The other options button is located below the email field.

  1. You're then shown a confirmation page stating that you've successfully acquired a license for your class or content. Click Return to activity to resume accessing Möbius with your newly acquired temporary license.

A success page states that you have acquired a license and you can return to using Möbius.

NOTE: If you entered an email address at step 1, you'll receive an email receipt stating the expiry date of your temporary Möbius license after you complete the temporary license transaction. Remember to check your spam folder if you've entered an email address but haven't received the receipt to your inbox!

A copy of an email is shown that shows the expiry date of the temporary license.

  1. Continue working in Möbius until your temporary license expires.

TIP: Check out the Check the expiry of my license section of this help topic to see how to check the status of your temporary Möbius license.

TIP: To complete your payment and transform your active or expired temporary license into a full Möbius license, check out the Complete payment for my temporary license section of this help topic. Or, check out Use a redemption code to get my license to redeem your 16-character alphanumeric redemption code (ExampleQZ79-12UF-R38J-W63P).

Pay now for my license

Choosing to pay now reveals the price and expiry date of the Möbius license that you're about to purchase.

NOTE: The length of time that your full license is active for depends on your organization.

The cost and expiry date of your license is shown on the license purchase page.

To continue to pay now for your full Möbius license:

  1. Select your country of residence from the Country drop-up menu.

The country drop-up menu is highlighted below the license summary.

NOTE: Country is a required field. For some countries, you may be required to select a province or state, which are also required fields.

The province field is revealed below the country field for certain country selections.

  1. Choose to pay for your license using an existing PayPal account or using debit or credit without an existing PayPal account:

TIP: Click Other options to cancel this selection and return to the main User License Required page to choose another option for obtaining your Möbius license.

The other options button is shown below the expiry date of the license to be purchased.

NOTE: The email address used when entering your payment information is used to send you a receipt for your Möbius license purchase is a required field. The email address you use doesn’t need to be the email address that's associated with your Möbius account.

  • Click the PayPal button to complete your secure online purchase using your existing PayPal account 
    • Submit your payment through PayPal and then go to step 3

The yellow PayPal button is highlighted after the country and email fields.

TIP: Your PayPal window might open in a new tab or window. Click the Click to Continue button to bring the PayPal secure payment window into view.

An overlay message from PayPal is shown with the Click to Continue button highlighted.

  • Or, click the Debit or Credit Card button to complete your secure online purchase using your debit or credit card without a PayPal account
    • Complete all of the fields and then click Pay Now below the payment fields and then go to step 3

The Debit or credit crad option is highlighted below the paypal button.

TIP: Ensure that the correct country of residence is selected when filling out the fields for the Debit or Credit Card payment option. If the incorrect country is displayed, use the drop-down menu to select the correct country.

The country field is highlighted above the billing address fields.

TIP: Click the X to close the Debit or Credit Card option and restore the PayPal payment option.

An X is highlighted above all fields when the debit or credit card option is expanded.

  1. You're then shown a confirmation page stating that you've successfully acquired a license for your class or content. Click Return to activity to resume accessing your Möbius class or content with your newly acquired license.

A success screen appears with a green banner stating the license is acquired and a return to activity button is clickable.

NOTE: You'll receive an email receipt to the email address entered at step 2 stating the expiry date of your Möbius license after you complete the transaction. Remember to check your spam folder if you've entered an email address but haven't received the receipt to your inbox!

A copy of the confirmation email is shown and the expiry date is listed and highlighted.

Use a redemption code to get my license

Choosing to redeem a redemption code reveals the expiry date of the Möbius license that you're about to purchase.

NOTE: Your redemption code is a 16-character alphanumeric code (ExampleQZ79-12UF-R38J-W63P).

NOTE: The length of time that your full license is active for depends on your organization.

The expiry date of your license is shown on the license purchase page.

To continue with redeeming your redemption code for your full Möbius license:

  1. Enter your 16-character alphanumeric redemption code.

The redemption code field has room for 16 characters below the purhase summary.

  1. Double check the email address that's listed in the Email field.

The email field is below the redemption code field.

TIP: This Email field isn't required. The email address used here when entering your redemption code is used to send you a receipt for your Möbius license purchase and autofills with the email address that's associated with your Möbius account. You can manually edit the email address that's listed here for your licensing communications. However, changing the email address listed here doesn't change the email address that's associated with your Möbius account. Check out Change my email to update the email address that's associated with your Möbius account.

TIP: Click Other options to cancel this selection and return to the main User License Required page to choose another option for obtaining your Möbius license.

The other options button is shown below the email field.

  1. Click Redeem code.

The redeem code button is to the bottom right of the email field.

NOTE: If you entered an email address at step 2, you'll receive an email receipt stating the expiry date of your Möbius license and the redemption code that was used once you complete the transaction. Remember to check your spam folder if you've entered an email address but haven't received the receipt to your inbox!

A copy of the confirmation email is shown and the expiry date and used code are listed and highlighted.

  1. You're then shown a confirmation page stating that you've successfully acquired a license for your class or content. Click Return to activity to resume accessing your Möbius class or content with your newly acquired license.

A success screen appears with a green banner stating the license is acquired and a return to activity button is clickable.

Check the expiry of my license

You can check on the expiry of either your full or temporary Möbius license using three methods:

View your email receipt

  • If you opted to receive an email receipt for your full or temporary license purchase, the expiry date of the license is listed in the emailed receipt

A copy of the confirmation email is shown and the expiry date is listed and highlighted.

TIP: Remember to check your spam folder if you've entered an email address but haven't received the receipt to your inbox!

View your Licenses pane

  • Access your Möbius user profile and view the bottom Licenses pane
    • Note the date listed in the Expiry column of the Licenses pane

A user profile is shown and at the bottom of the page is a Licenses pane where the Expiry is shown in table form.

TIP: Check out Access and edit my user profile to see how to view your user profile.

Complete payment button

  • Access your Möbius user profile and click the Complete payment button in the User Details pane

The complete payment button is in the user details pane below the user tour preference controls.

  • You can then view the status of your license without completing payment

A banner appears above the pay now option that displays when the temporary license expires.

TIP: Click the back arrow of your browser or use the page breadcrumbs to navigate away from this page without completing the payment.

TIP: Check out Access and edit my user profile to see how to view your user profile.

NOTE: Clicking Complete payment after you've already purchased your license will show that you've already paid for your license.

A green banner appears stating that you already have a license for this content.

Complete payment for my temporary license

When you're ready to complete your payment to transform your active or expired temporary license into a full Möbius license:

  1. Access your Möbius user profile and click Complete payment in the User Details pane.

The complete payment button is in the user details pane below the user tour preference controls.

TIP: Check out Access and edit my user profile to see how to view your user profile.

  1. Click (A) Pay now to complete your secure online payment through PayPal or (B) Redeem code to redeem your 16-character alphanumeric redemption code to receive your full Möbius license.

The pay now and redeem code buttons are highlighted on the user license required page.

NOTE: Depending on your organization, you might not have both license purchasing options available (Example — you might only see the Pay now option).

  1. Follow the steps in the correct help topic section based on your selection at step 2:

  • To pay now for your license using PayPal with or without an existing PayPal account, see step 1 of the Pay now for my license section of this help topic
  • To redeem your 16-character alphanumeric redemption code, see step 1 of the Use a redemption code to get my license section of this help topic

Troubleshoot getting my license

IMPORTANT: In general, if you come across an issue while trying to get or update your Möbius license, first try logging out of Möbius and then log back in again.

Here are some situations that you might come across while trying to purchase your full or temporary license:

A banner appears stating that the license is expired and the pay now option is available.

  • You're too early for being able to purchase a license for your class or content; please retry your license purchase on the date stated on the page

A yellow warning message shows that the content isn't available and a date is given for when the content will actually be available.

  • Möbius is experiencing technical difficulties; please try again at a later date to purchase your license

A red banner appears that explains that the class or content isn't available due to technical difficulties.

  • You'll receive an error if you attempt to submit a redemption code that's less than 16 characters

An error message is shown stating that the redemption code must be 16 characters.

  • You'll receive an error if you attempt to submit an invalid redemption code; please try again or contact your organization if the problem persists
    • A redemption code could be invalid if it's entered incorrectly or is being entered on the wrong Möbius site

An error message appears when a redemption code is invalid.

  • You'll receive an error if you attempt to submit a redemption code that's already been used; please contact DigitalEd's Support Team

An error message appears when a redemption code is already used.

What's next?

Now that you've acquired a Möbius license, you're ready for: